Privacy Policy

This Privacy Policy explains how Thervia Health collects, processes, and safeguards personal data and clinical information in compliance with applicable regulations.

Scope of this policy

This policy covers the Thervia Health website and the TMDream product for healthcare centers and institutions. If you use the teleconsultation service for patients (the interview at tmdream.online, scheduling, the video call and payment), the privacy policy of that service applies, available at tmdream.online/privacidad.

TMDream is built with Privacy by Design principles. When it is installed at a healthcare institution, all triage data is processed in a fully anonymized form within the client's infrastructure, with zero centralized storage or sale of medical records. It is designed to support LGPD- and GDPR-compliant deployments.

1. Data Collection and Purpose

The triage system collects self-reported symptoms, pain descriptors, and basic information such as age and gender, focused on orofacial pain and related disorders. These data are used exclusively to generate preliminary clinical guidance and referral recommendations.

2. Data Sovereignty and Private Infrastructure

When TMDream is installed at a clinical center or hospital, it runs locally in the infrastructure contracted by that institution. Health information collected during triage never leaves the partner institution's secure servers, ensuring full control and regulatory compliance.

3. Data Subject Rights

In compliance with LGPD and GDPR, patients and clinicians have the right to access, rectify, delete, and port any processed data. When the system is installed at a healthcare institution, requests should be sent directly to the data controller of that institution.

4. Privacy Contact

For questions related to Thervia Health information security, contact us by email: [email protected].